FAQ
29
Is there agent or runner arranged by iCheetah in border?
Yes. iCheetah has reliable border agents and runners in various countries in southeast Africa, which can provide border crossing services for fleet on the platform.
30
What's the clearance arrangement for transit cargos in border?
In general, the fleet is responsible for the RIT. If the fleet needs help, iCheetah can coordinate with the agent to handle RIT. If it is the destination country border clearance, usually it is done by the cargo owner. See Platform Service Agreement for details.
31
Does transportation fee include RIT?
Yes. Transit costs are generally included in the transport costs.
32
I am cargo owner, if I am overcharged, who should I contact?
If you have any questions about the charges, please call customer service. Online question and office drop by is also welcomed. iCheetah will respond within 24 hours once receives queries.
